I.T. Services

View our case studies to see a selection of our clients and how we have
helped them to take their business to the next level



NETWORK DESIGN

Network design involves evaluating, understanding and scoping the network to be implemented. The whole network design is usually represented as a network diagram that serves as the blueprint for implementing the network physically. Typically, network design includes the following:

  • Logical map of the network to be designed
  • Cabling structure
  • Quantity, type and location of network devices (router, switches, servers)
  • IP addressing structure
  • Network security architecture and overall network security processes

NETWORK INSTALLATION AND SUPPORT

Digital Print and IT Solutions is an IT Systems firm that provides cable system design, installation, and project management services over the spectrum of data, voice, electronic safety & security, and audio & video technologies, encompassing optical fiber, copper, and wireless based distribution systems. Working with general contractors, architects, IT consultants, system furniture vendors, AV integrators, and end-user clients, we understand that time is money, and jobs must absolutely stay on schedule. DPIS provides peace of mind that no matter what your business, our focus is centered on top quality workmanship, premium manufacturer products, and a timely installation. From site survey and needs assessment to installation and project close out, DPIS is with you every step of the way. At project completion, you will have a fully tested, certified, standards compliant cabling system, as-built drawings including labeling schemes and routing plan, comprehensive test reports, and extended manufacturers warranties on all DPIS supplied and installed products. From multi building campus environments and data centers, to classified clean rooms, DPIS has the expertise, resources, and experience to handle any cabling environment. Cost effective, quick to respond, and flexible in tackling the most challenging IT system installation.

NETWORK ARCHITECTURE

Network Architecture provides the detail overview of a network. It is used to classify all the network layers step-by-step in logical form by describing each step in detail. It is also based on the complete working definitions of the protocols. The architecture is emphasized in a distributed computing environment and its complexity can not be understood without a framework. Therefore there is a need to develop applications or methods to layout an overview of a network.

NETWORK SECURITY

Network security is an over-arching term that describes that the policies and procedures implemented by a network administrator to avoid and keep track of unauthorized access, exploitation, modification, or denial of the network and network resources. This means that a well-implemented network security blocks viruses, malware, hackers, etc. from accessing or altering secure information. The first layer of network security is enforced through a username/password mechanism, which only allows access to authenticated users with customized privileges. When a user is authenticated and granted specific system access, the configured firewall enforces network policies, that is, accessible user services.

However, firewalls do not always detect and stop viruses or harmful malware, which may lead to data loss. An anti-virus software or an intrusion prevention system (IPS) is implemented to prevent the virus and/or harmful malware from entering the network. Network security is sometimes confused with information security, which has a different scope and relates to data integrity of all forms, print or electronic.

NETWORK OPTIMISATION

Your network is under pressure to balance cost and performance. Everything from enterprise mobility; to the convergence of voice, video and data; to cloud computing adds to its already heavy workload. Providing a consistently excellent end-user experience on a myriad of devices, across many different networks, and on applications that are everywhere is the new performance paradigm. But how do you know what traffic is running across your network? Where are your performance bottlenecks, and how do you improve? Digital Print and IT Solution’s network performance optimisation services provide not only the visibility you need, but also the help you require to accelerate your network’s ability to deliver true business value.

The goal of any network optimization is with the given set of constraints; ensuring an optimal network design with lowest cost structure and free flow of data. Network optimization should be able to ensure optimal usage for system resources, improve productivity as well as efficiency for the organization. Network optimization looks at the individual workstation up to the server and the tools and connections associated with it. Large organizations make use of teams of network analysts to optimize networks. Network optimization often makes use of traffic shaping, redundant data elimination, data caching and data compression and streamlining of data protocols. Network optimization must be able to boost network efficiency without acquiring additional or expensive hardware or software.

There are many benefits of network optimization. It can help in faster data transfers including bulk data transfer, disaster recovery capabilities, reducing bandwidth expenses and also improving response times for interactive applications like databases and software applications. It also improves the performance of applications with better bandwidth and helps in maximizing network speeds between remote locations.

Benefits of network optimization are not limited or visible to just information technology managers, but are also passed on the end users of the concerned organization or environment.

NETWORK AUDITING

Network auditing works through a systematic process where a computer network is analyzed for:

  • Security
  • Implementation of control
  • Availability
  • Management
  • Performance

The data is gathered, vulnerabilities and threats are identified, and a formal audit report is sent to network administrators. We utilize both manual and automated techniques to gather data and review network posture. We review:

  • Each node of a network
  • Network control and security processes
  • Network monitoring processes
  • Other data

Although a network audit may focus more on network control and security, it also reviews processes and measures that ensure network availability, performance and quality of service.

NETWORK RELOCATION

Moving your network can be disruptive. Many companies underestimate the time and planning required to install network services in their new location. Digital Print and IT Solutions makes the move easy by supporting the voice and data network relocation process from beginning to end.

Pre-Move Planning and Assessment

The relocation process with DPIS begins before you’ve even signed the lease on your new office. We can obtain infrastructure reports on your building that will help determine which fiber, cable, Ethernet over copper, and fixed wireless providers are available in the building. With DPIS on your side, you’ll have a clear picture of your inventory, contractual obligations, and relocation costs. Procurement, Implementation and Service Delivery
After you have made the decision to relocate your existing services, or even switch providers in the hunt for a better deal, the real time-consuming work begins. Hand off the hard labor to DPIS.

We’ll manage the procurement and installation process, supervise service delivery and coordinate with third parties to resolve any issues that threaten delay. It’s a smooth move. Post Move Clean-Up and Support The relocation process doesn’t end once your physical move is over – there’s more to be done. Disconnecting old circuits and taking care of billing at your old location is often overlooked, but our team has everything covered.

DATA CENTRE MIGRATION

A data center migration is the logical and operational migration of a data center, then physically moving the data center to a new site. However, in the case of end users, data center migration refers to adopting cloud or managed data center platforms in favor of in-house or standard data center facilities. Before a successful data center migration can occur, the following must be ensured:

  • The new facility meets or exceeds expected future data center requirements.
  • It is compatible with current applications and solutions.
  • Migration testing must ensure migration is successful.
  • Relocating and managing staff’s schedule and workflow to ensure minimal impact to current business operations.

DATA CENTRE VIRTUALISATION

Data center virtualization is the process of designing, developing and deploying a data center on virtualization and cloud computing technologies. It primarily enables virtualizing physical servers in a data center facility along with storage, networking and other infrastructure devices and equipment. Data center virtualization usually produces a virtualized, cloud and collocated virtual/cloud data center.

Data center virtualization encompasses a broad range of tools, technologies and processes that enable a data center to operate and provide services on top of virtualization layer/technology. Using data center virtualization, an existing or a standard data center facility can be used to provide/host multiple virtualized data centers on the same physical infrastructure, which can simultaneously be used by separate applications and/or organizations. This not only helps in optimal IT infrastructure/resource utilization, but also in reducing data center capital and operational costs.

HARDWARE SALES & SERVICES

Our software may be the heart of your retail business, directing every operation and enabling seamless customer engagements, but it’s your hardware that ultimately puts all of that into play. That’s why we support our software solutions with a comprehensive range of unsurpassed hardware services.

We leverage more than 30 years of best practices and the most experienced professionals in the business to ensure you can procure, implement and remain up and running with the right hardware, in ways that optimize your performance while lowering costs. In local markets or around the world, we serve Our software clients as a single source for all their retail and enterprise hardware needs.

Maintaining your hardware in peak operating condition is vital to your success. Our hardware maintenance services deliver the peace of mind that comes with knowing your infrastructure will perform consistently, and that any issues will be dealt with efficiently and fast. Service calls are prioritized, tracked and managed automatically. Support services can be customized to suit your needs for same-day, next-day or third-day response.

Available hardware service agreements include Total Care, with on-site service for all register and other major components; Advance Exchange, which reduces costs via remote service; Warranty Management, through which we handle all service agreements provided by your hardware manufacturers; and Hybrid Services that combine elements of each service agreement type.

I.T. SUPPORT

There are a few key types of technical support:

Time and Material: This type of support is common in the tech industry. Also known as “break-fix” IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
Managed Services: This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-site visits when problems cannot be solved remotely.

Block Hours: This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.

PROJECT MANAGEMENT

Unlike a standard business process, a project is a unique and temporary creation that consumes resources, has a beginning and end and operates according to specified funding and budgetary constraints.The purpose of a project may range from new product development to a service launch.

Effective project management requires controlled scope and resource focus, according to organizational requirements. DPIS has a wide variety of Project Managers spread across various Industries with years of expertise and will assist’s you in properly scoping projects to meet budgetary as well as organisational goals.

DISASTER RECOVERY

Disaster recovery can be considered as a subset of business continuity. In order to design a proper disaster recovery strategy, risk assessment and business impact analysis need to be completed. These steps help in identifying the information technology services that can support the critical business activities of the organization. Again, these steps would also help in bringing the recovery point objectives and recovery time objectives.

Disaster recovery measures can be classified mainly into three types:

  • Preventive measures
  • Corrective measures
  • Detective measures
  • Preventive measures aim at preventing an event from occurring.
  • Corrective measures are for correcting a system in case of a negative event or disaster.
  • Detective measures focus on detecting and discovering negative events.

A good disaster recovery plan helps in achieving business continuity even in case of disasters and negative events. The security management team of most organizations have regular checks and exercises in order to assure good disaster recovery measures are followed by individual department and the organization as a whole.

  • Software Deployment
  • Hardware Sales and Services
  • VOIP / IP Telephony
  • Data Management

REMOTE DESKTOP MANAGEMENT

A remote desktop allows users to access a workplace workstation when at home or vice versa, fix a computer problem remotely, perform administrative tasks easily and accomplish demonstrations of a process or software application. Protocols for remote desktop connectivity include Remote Desktop Protocol, virtual network computing, NX technology and independent computing architecture. In addition, headless computers (without monitor, keyboard or mouse) can easily be remotely accessed by administrators.

DPIS tech support personnel utilise RDM to access, diagnose, repair or reconfigure a user’s OS, application or hardware problem. In a remote desktop setup, the controlling computer receives a copy of the image, updated on a timed interval or when a change is detected by the software, from the controlled computer’s display. The controlling computer’s keyboard and mouse inputs are transferred to the controlled computer, where the remote desktop software implements the instructions. Often, the controlled computer’s keyboard and mouse can be disabled to prevent interference with the remote user’s actions.

With an Internet connection and special USB hardware devices – or with an Internet-connected local area network, a router and support software – a controlling computer user can turn on the controlled computer remotely. This is one capability that is not addressed with remote desktop software.

DIGITISATION OF YOUR BUSINESS

Digital Print & IT Solutions experts will assist you in the streamlining of business processes through digital computer applications and hardware to achieve collaboration and interaction within your supply chain as well as provide greater customer value. Competing with the economic shift towards technology, it is important to consider creative digital ways of helping your business flourish.